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Payment & Cancellation

GUEST PAYMENT OPTIONS / CANCELATION / REFUND

Guest Payment Forms:

Guests at Bunyonyi Overland Resort Hotel Kabale can choose from various payment methods when settling the bill for your accommodation and other services at the hotel

  • Debit / Credit Cards: VISA, MasterCard
  • Cash payments: Uganda shillings, USD – 2009 and above
  • Mobile Money: MTN, AIRTEL
  • Online Payments: Online payment by Credit/Debit cards will attract a 4.7% surcharge on the total payment.
  • Bank & Others: Cheque

Please note that the full amount regarding the reservation must be settled BEFORE the time of check-in. Please always ask for a receipt to document your payment.

Please note that the exchange rate fluctuates on a daily basis. Please ask for the exchange rate at time of payment to avoid any confusion on this matter.

If you wish to pay by bank transfer you need to make your reservation at least 14 days prior to the check-in date.

For local bank-to-bank transfers please ensure the transfer is made no later than 2 working days before check-in. Please be sure to present the transfer slip at the time of check-in. Please do e-mail us at info@bunyonyioverland.com if you have any questions regarding how to make the transfer or to confirm that the transfer has been received.

Deposit Terms:

50% deposit required upon reservation. Balance upon check-in.

Festive Seasons: 100% payment required upon reservation. Minimum length of stay: 02 nights

Pick-up service Paid:

Airport Pick up at a fee; Kigali $150, Kisoro $150,
Day Rate: $300 per way, 1-3 pax, Extra person
Special Hire from Kabale Town at UGX 25,000 per way, 1 - 4 pax
Hotel Area Pick-Up: Reception
Pickup Location: Kabale Bus Station

Cancellation Policy
  • Confirmed bookings canceled prior to 60 days of arrival will forfeit the 30% deposit.
  • 59– 30 days prior to client arrival date – 50% of total booking will be charged.
  • 29 ‐ 0 days prior to client arrival date – 100% of total booking will be charged.
  • All cancellations or amendments are only accepted when received in writing or by email.
Cancellation Penalty:

Please refer to the Terms & Conditions of the required rate for the relevant cancelation and prepayment policy.

Cancellation Charges

The charges below only apply to 100% advance payment on accommodation. If you only paid our required 20% deposit, this won’t be refunded.

  • 25% if cancelled four days in advance.
  • 50% if cancelled two or three days in advance.
  • 50% if few of the total booked rooms are cancelled.
  • 100% if cancelled one day prior to booking or on the same day.
Note:
Late Check-out Policy:

The hotel offers flexible late checkout policy. Guest must communicate to the reception earlier / before for easy planning that he /she will check out late. No late check-out fee.

Special Request:

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Check-in time: 1:00 PM
Check-out time: 10:00 AM
Minimum check-in age: 18

  • Languages Spoken: English
  • Other: Rukiga, Luganda, Swahili